Month: May 2018

DME Providers Can Implement Drop-Shipping with McKesson, Medline, VGM & Others

May 14, 2018 Posted on Categories Delivery, DME

Imagine if you were able to reduce the inventory sitting in your warehouse and have vendors like McKesson, VGM, and Medline drop-ship many of your items. This would undoubtedly increase your efficiency and decrease your inventory overhead. Your margins would immediately increase.


The good news is that this functionality is completely possible. Bonafide’s Enterprise Resource Platform (ERP) is integrated with more than 20 vendors. Here’s how it works:

  1. The CSR locates the item to be drop-shipped within the Bonafide software
  2. The CSR assigns the item to the customer’s order
  3. The vendor receives the order, including customer address and information
  4. The vendor prepares the item for shipping, entering tracking information
  5. Bonafide “pings” the three major shipping companies each night to track the shipping process
  6. Once the shipping company confirms delivery, it shows up on the customer order, and the DME provider can begin the billing process without delay

Our competitor Brightree promises vendor drop-shipping functionality, but it is not nearly as comprehensive, and sometimes adds complexity and therefore cost to the process. Only Bonafide offers automatic order tracking and delivery confirmation. Brightree requires double-entry and manual processes where we offer automated workflow.

Additionally, Brightree charges significant additional fees for its drop-ship functionality. At Bonafide, we pride ourselves on providing every single customer with a comprehensive solution without any hidden fees or surprises. We also are willing to add vendors to our system at no charge to you. Because that’s just good business.

Bonafide Brightree
Order entry Electronic Electronic
Order tracking Automatic Manual
Delivery confirmation Automatic Manual
Double data entry None Significant
Workflow Automatic Manual
Additional Fees None Significant


Five Tips for Selecting a Private Pay Billing and Collections Partner

Posted on Categories Billing Service, Billing Software

By Bruce Gehring, Allegiance Group

Are you struggling trying to collect your private pay balances?

If so, you are not alone. Outstanding private pay balances can create problems for business small and large. Your staff gets too busy to mail statements or make collection calls.  And in the back of your mind you know the longer a balance goes unpaid, the harder it will be to collect. Where can you turn for help?

Consider using a billing and collection partner.  They can help you get your statements mailed on time and can generate several touches to remind your client of their outstanding private pay balance which results in you collecting more cash faster using fewer resources from your office.

Here are the five areas you should consider when selecting a partner:


You will want an industry leader, so make certain the company is experienced in collecting outstanding balances in the HME/DME industry and can show results.


The growth of your business depends on repeat customers. Any partner is an extension of your reputation, so make certain your clients will be treated with respect.

The biggest tools that billing and collection companies use to reach out to your clients are invoices and phone calls.  Ask for a copy of their invoice and phone scripts. As you review them, ask yourself the following questions:


  • Are the invoices clear and easy to understand?
  • Are they printed in color?
  • Do they send out paper statements? Electronic? Both?
  • Can you easily access a copy of the statement?

Telephone calls

  • Will your clients receive a recorded message, or talk to a representative?
  • Do you like the tone of voice they will use with your clients?
  • Can they take payments over the phone or online? Do they direct your clients to your website to make payments?
  • Can you access a recording of the call if your client has a question?
  • Do the telephone representatives receive ongoing training?

Note: The company’s timeline should be flexible to meet the needs of your business.


Integrations streamline the flow of data so your client services team will have current information to better serve your patient.

  • Is their billing system integrated with your insurance processing software?
  • Do they use an Application Program Interface (API)? Ask how it works, ie, “How often are payments/charges posted?”
  • Can the company securely store the credit card and banking information you collect at the time of service?
  • Do they offer a payment portal with your look and feel?
  • What reporting is available to track their performance?
  1. FEES

When you compare costs, here’s what to expect:

  • For accounts less than 90 days old, a flat fee per piece to cover printing, supplies and mailing costs.
  • For accounts 90 – 360 days old, a percentage (10-30 percent) of the collected amount.
  • For accounts more than 360 days old, contingency fees can range from 25 to 50 percent and are based on factors such as how many times the client has been contacted, the age of the outstanding balance, etc.

Take the time to check the company’s references.  The comments will probably be positive, but you can still find out how a vendor will work with you by asking the right questions:

  • Does the company respond to your calls and emails in a timely fashion?
  • Has the company met their goals or service level agreements?
  • Can you track the collection results through ad-hoc reports, or do you have to wait for them to send you a report?
  • Have you had a client issue with the company? If so, was it resolved to your satisfaction?

Why take the time to go through this process? 

Here are a few of the benefits of hiring a billing and collections partner:

  • You can stay focused on your business
  • You can apply your billing guidelines automatically
  • Your business can improve its cash flow
  • Your staff can spend time on activities to increase the bottom line
  • Your patients enjoy a variety of payment options with a payment portal

If you have any questions how a billing or collections partner can help your business, please contact Bruce Gehring at or 913-338-4790 x202.


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Bonafide Management Systems 241 Lombard St.
Thousand Oaks, CA 91360

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