Month: June 2015

10 Questions to Ask About Electronic Health Records (EHR)

June 19, 2015 Posted on Categories EHR, Electronic Health Records, Electronic Medical Records, EMR, Medical Practice, Medical Software, Uncategorized

by Michelle Tohill

Electronic Health Records (EHR) software can significantly improve your practice on almost every level. But since the average cost to purchase and install an EHR system ranges from $15,000 to $70,000* per provider, you want to be really smart about making the right choice.

Here are some questions to help you determine what matters most to you. Rank the following options in terms of highest to lowest importance:

1. Cost

2. Fee structure (e.g. subscription vs. installed)

3. Ease of use

4. Technical support

5. Opportunity for software customization

6. Practice management system integration

7. Billing system integration

8. Eligibility verification included

9. Staff training

10. Software update schedule (e.g. daily, quarterly, annually)

If you are currently using an EHR, are you happy with its performance based on the above conditions? If you are getting ready to start “shopping” for a new EHR, take these conditions with you and ask the companies you are interviewing how they perform on each level.

Michelle Tohill is Director of Revenue Cycle Management of Bonafide Management Systems and oversees all billing programs and processes. Her specialty is conducting AR audits to expose inefficient billing practices that fail to fully reimburse physicians for their work. She conducts AR audits and provides Bonafide customers with training and consulting on how to improve every aspect of billing and practice management to maximize revenue.

*www.healthit.gov/providers-professionals/faqs/how-much-going-cost-me

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The Front Office: More Than Just the Face of Your Practice

June 5, 2015 Posted on Categories Billing Service, Documentation, Medical Practice, Medical Software, Uncategorized

by Michelle Tohill

You never get a second chance to make a first impression – we’ve all either been told that or realized that on our own. Experts say that we form opinions about new people in 30 seconds to 2 minutes – that’s not a lot of time and the opinions we form can last and be hard to change.

This first impression theory applies to the front office of your medical practice, too – and it’s important for your front office to know the power they hold in keeping your practice successful.

Not only are they the gatekeepers in charge of the obvious tasks like greeting and scheduling, but your front office should also be doing a few other things to make sure your office running smoothly and maximizing revenue.

Your front office often operates at a frenetic pace with phones ringing, faxes and emails coming in, patients arriving for appointments, so it’s important for them to stay organized and on top of important things like patient information. If an patient interaction slips through the cracks, it could lead to high levels of frustration and a loss of revenue.

In addition to a friendly smile, your front office should also manage these things to keep your office running smoothly:

– Patient information collection & management

– Insurance verification

– Payment collection

– Insurance claim submissions

– Coding Compliance

– Balance reviews and collection take out

– Scheduling next appointments/tests/scriptsfilm Boyka: Undisputed IV online

– Organize visit information

Luckily, much of the above can be streamlined with the right Practice Management Software (PMS). If you get a system like Bonafide, managing patient information and maximizing your medical billing be seamless for you, your front office staff, and your patients.

So go buy your front office staff lunch this week – what they do makes the whole office run smoothly!

Michelle Tohill is Director of Revenue Cycle Management of Bonafide Management Systems and oversees all billing programs and processes. Her specialty is conducting AR audits to expose inefficient billing practices that fail to fully reimburse physicians for their work. She conducts AR audits and provides Bonafide customers with training and consulting on how to improve every aspect of billing and practice management to maximize revenue.

Contact Us

Bonafide Management Systems 241 Lombard St.
Thousand Oaks, CA 91360

805-908-2333 info@bonafide.com
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