Bonafide Management Systems announced today that it has released improved features in its integration with McKesson Corporation. The comprehensive EDI integration, which has been in place since 2013, allows Bonafide’s DME customers to improve patient satisfaction. The improved features streamline business operations by providing a fully-integrated DME environment in which to manage the complexities of the supply chain across multiple vendors.
“McKesson and Bonafide have streamlined order and fulfillment by creating a robust integration that features the 832 product catalog, the 850 PO, the 855 PO Confirmation, the 810 Invoice and the 856 Advanced Ship Notice,” says Jillian Small, Senior Manager of Product Innovation at McKesson. “The catalog eliminates the need to manually maintain products, while the PO allows for submission of clean orders without leaving the Bonafide platform. The confirmation of the PO provides visibility into order status and the invoice allows for easy reconciliation. Finally, the advanced ship notice provides confirmation that the order is on its way with detailed tracking information.”
“We are pleased to have been able to able to innovate alongside McKesson and expect the partnership to expand, giving our customers access to other even more functionality as the DME market continues to evolve,” says Sam Saw, vice-president of Bonafide. “It is critical for our DME customers to be able to more tightly integrate the supply chain allowing them to improve service and reduce costs. Our advanced software and technology implemented on the Amazon Web Service (AWS) Cloud Computing Platform allows us to quickly integrate with our partners, offering them a painless path for advanced integration.”
In addition to McKesson and McKesson Pharmacy, Bonafide offers supply chain integration with VGM, Sleep3, AmeriSource, Deroyal, DSD Medical, First Choice Medical Supply, Geriatric, GulfSouth, HD Smith, Independence, Invacare, Invacare Supply Group, Medline, Respironics, Ross and Sigma Medical, and more.
The healthcare industry has faced massive shifts in recent years. As presented on December 20, 2017, in a Wall Street Journal article entitled “Deals Boom in Health-Care Shift,” these massive changes include:
Data analytics, in which healthcare companies collect patient data to provide a more efficient, lower-cost care plan, are increasingly driving healthcare decisions.
These industry changes signal a significant opportunity for DME suppliers. As healthcare moves out of the hospital, more people will be seeking home health care supplies.
But the healthcare giants are going to seek partnerships with only the most advanced DME suppliers. This means that DME suppliers must incorporate the latest in software and data analytics solutions to ensure they can provide necessary information to healthcare companies. DME suppliers that survive the industry shift will be able to collect data that supports payors in demonstrating how products are keeping patients from being readmitted to hospitals.
The DME suppliers that recognize how they fit into the bigger picture of healthcare today are the ones that will succeed. They will recognize how they can make themselves indispensable to hospitals and payors.
In order to become an ally with payors, DME suppliers must maintain flawless records on their customers, including:
This data should be available instantly. With this data, the DME supplier can provide payors and hospitals with valuable insight into the efficacy of patient care, as well as the performance and usage of various DME products over time.
DME suppliers that invest in data collection and analytics are the ones that will survive the current industry consolidation.
We have all heard it a thousand times – the DME business model is changing. We know that you know by now that in order to stay afloat, you have to change the way you do business.
We have seen a number of forward-thinking providers who are not just surviving but thriving in the new DME market. Here are three things that I’m seeing them do to make the market work for them:
Margins: DME companies that are thriving are hyper-focused on managing their margins. They make sure that from order to reimbursement, they are maximizing their margins at every step.
Control: Inventory control has never been as important as it is today. The growth-based companies are investing in inventory tracking systems like ours, which allow them to monitor every item they carry. With careful controls in place, they can eliminate costly overhead while delivering on time and within price margins.
Software: Software has come a long way in the last five years, and yet many providers are under-utilizing the software available to them. Now is the time to make sure that you really understand and use what your software providers are offering your business. At a minimum, you should be able to access myriad reports to help you run your business.
The DME market is changing, but remember that DME is a “must-have” industry, so it will not go away. The providers who thrive in the new conditions will be able to maximize the three elements above and more.
Wondering how you can thrive in 2018? Give us a call!
Enterprise Resource Planning (ERP) software works across many functions of the business. For example, inventory. Purchase orders to vendors are created and sent electronically. As products come in, they are entered into the ERP so that all products are accounted for in real-time, and with their actual costs. Bar code systems keep the inventory up to date, so that products can be ordered on a just-in-time basis.
Also, constant analysis of the actual cost of the product (COGS – cost of goods sold) vs. the income generated makes pricing of products much more efficient and real profit/loss can be determined on individual product lines. Customer service reps always know exactly what is in stock for customers, and if a product is available at a different store, they can give the customer the option of going to that store or having the item shipped to them.
ERP can bring the inventory into each individual delivery truck, enabling the truck drivers to track inventory and always have items on hand. In this way, ERP turns trucks into mobile warehouses, and drivers become responsible for their own inventory. A second trip to deliver to a patient costs on average of $70. With an ERP system integrated to curbside, proper patient sizing, inoperative equipment, and compliance documents are complete and accurate.
With the ERP system, the driver begins the day by stocking the truck with all items that may be needed on the day’s delivery route, as well as the automatically generated printed documentation for each delivery. Then the ERP plans an optimized delivery route for them.
Once they arrive curbside, they can have multiple sizes and items available so that the driver can test equipment for size and operability. Once the item is assigned to the customer based on bar code, the ERP provides the driver with automatically generated compliance documents on a handheld device. As they review each document provided to the customer, they check off the items on their device and obtain customer signature.
Meanwhile, inventory levels are immediately updated based on the bar code, and the billing team receives the documentation and can send the claim even as the driver is still on the road. This entire process typically eliminates the need for second trips for the same order, representing significant cost savings since each trip costs an average of $70.
When a customer service representative enters a customer’s information, all of the critical elements are maintained within the ERP system. Once a customer profile is set up, all documentation is attached to that customer, drastically increasing the efficiency of the billing operation.
Because the ERP is synced up with the billing and insurance information, customer service reps can tell customers whether items are eligible for reimbursement and the expected rate of reimbursement in real-time.
They can also tell customers if they have pending payments due, speeding the payment process. Patient responsibility can be identified and a credit card placed on file to file automatically collect the money when the claim is adjudicated. If the patient cannot pay that amount on a single charge then a payment plan can be established at intake.
The billing team can instantly access billing records, reimbursement rates, and documentation for any individual claim. This allows them to immediately remedy problems before submitting for reimbursement. The integration of the ERP means that the billing team has a much higher rate of accuracy when submitting claims, because the system will tell them when a claim is incomplete, virtually eliminating denials based on incomplete claims.